Terms & Policies



All Sales are final and non-refundable.  This applies to classes / privates / semi-privates delivered at the studio as well as on-location sites.
Classes / privates / semi-privates are transferable, a 15% transfer fee will apply.Unless otherwise specified, classes / privates / semi-privates have a 1-year expiry date from date of purchase
Unless otherwise specified, gift certificates are redeemable without expiry date, however, the items listed on the gift certificate will have a 1-year expiry from the first day of redeeming the gift certificate.
We do not offer extensions to expiry dates.
We are not responsible for lost or stolen objects / items.


24 hours notice is required for cancellations to avoid being charged the full cost of a session. Cancellations may be done by email or phone, unless otherwise indicated.


If you suffer from a cold/virus, please wear a mask to your appointment.
If you are a smoker, please wash your hands and freshen your breath before your session.
If you suffer from a transmittable condition, please ensure you cover/protect the affected area to ensure the safety of your practitioner and other patrons.
Please cover all open wounds with adequate bandaging.


Should you have any condition that may affect your ability to safely engage in physical activity, please consult your physician before attending any classes / privates / semi privates and advise us of your concerns as well as the concerns of your physician. If you have been diagnosed with a condition, please inform your osteopathic practitioner and provide a copy of all imaging and reports.